Merchandise Refund/Return Policy
Refund & Return Policy
All sales are final unless otherwise stated.
We accept returns or exchanges within 14 days of delivery only if the item is:
- Unworn
- Unwashed
- In original condition with tags (if applicable)
Eligible Returns
- Defective or damaged items
- Incorrect item received (wrong size, color, or product)
Non-Refundable Items
- Final sale items
- Event-exclusive or limited-edition merchandise
- Custom or personalized items
- Digital products or downloads
Refunds
- Approved refunds will be issued to the original form of payment
- Shipping fees are non-refundable
- Refunds are processed within 5–10 business days after approval
Exchanges
- Exchanges are subject to product availability
- Customers are responsible for return shipping unless the item arrived damaged or incorrect
How to Start a Return
Email us at info@level3hq.com with:
- Order number
- Photos (if damaged or incorrect)
- Reason for return
